Terms and Conditions (Your Rights & Obligations)
How to Maintain or Cancel Your Subscription

It is YOUR RESPONSIBILITY TO READ ALL OF THIS NOTICE & UNDERSTAND YOUR RIGHTS & OBLIGATIONS

(click here for General Notices)

Code of Conduct - As a member of this site, bullying, harassment or abuse of any kind is not tolerated (this includes abusive behavior towards Administrators via emails, the Online Chat Service and Facebook Messenger). Should you choose to conduct yourself in this manner, Facerobics Administrators reserve the right to terminate your account without notice and report you to PayPal and Stripe and in extreme cases to the Authorities.

Subscription & Membership - You have signed up to a Membership Site. This means by joining this Membership Site you are granted an ongoing Membership and access to the Exclusive Facerobics® Face Exercise Gym, as long as you maintain an active Subscription. You will be AUTOMATICALLY BILLED on the anniversary of your joining date YEARLY. (as per the Agreement you read and agreed to when you signed up with PayPal or Stripe to manage your automatic billing agreement).

Management of Automatic Subscription Billing - PayPal or Stripe will manage your Automatic Billing Agreement NOT Facerobics. The only time that PayPal and Stripe can deduct funds from your account is by you GIVING YOUR CONSENT and at no other times for any reason. By agreeing to the PayPal or Stripe Automatic Billing Agreement you are giving them CONSENT to deduct funds on behalf of Facerobics.

Continued Subscription Services - If you wish to continue with your Membership, you do not need to do anything. So that your Membership access rolls over smoothly each year, please ensure funds are available in your account on your Automatic Billing Anniversary Date. These payments are AUTOMATIC Payments which will be deducted from your account, yearly, on your Anniversary Date.

Cancelling Your Subscription - We have a very clear, transparent and open policy on Cancelling Your Subscription. Should you wish to cancel your Subscription you can do so at any time. IT IS YOUR RESPONSIBILITY TO CANCEL YOUR SUBSCRIPTION.

When you cancel your Subscription you will have access to your Membership up until your Anniversary Rollover Date. For example, if your Anniversary Date is May 2020, and you cancel Jan 2020, you will have access to your Membership up until the day of your Anniversary date in May 2020. You will not be charged for another year once you have cancelled. The only way that you will be charged again, is, if you do not cancel before your Anniversary Date. It is your responsibility to cancel your Subscription BEFORE your Anniversary Rollover Date, should you wish to do so, to ensure no further payments will be deducted by PayPal or Stripe.

The only way that you will be charged again, is if you do not cancel before your Anniversary Rollover Date. It is your responsibility to cancel your membership should you no longer wish to continue, BEFORE your Anniversary Date.

If your subscription renews for another year unintentionally, we kindly request that you refrain from emailing to demand a refund. The company provides clear transparency, instructions, and reminders on how to cancel your automatic recurring billing prior to the renewal date, should you choose to do so.

It is your responsibility to be across and understand the contracts you enter into and your rights and obligations under the contract and to carry through with those obligations under the Automatic Billing Agreement that you agreed to when signing up for this service.

Opting Out your Contact Email from Our Email List - You are required to supply a active and frequently checked email address for the duration of your gym membership. Should you choose to opt out (unsubscribe from receiving emails), you will not receive reminder emails regarding your subscription, annual payment reminders or official company communications. Your membership will be paused until your email is re-instated.

There will be no exceptions. We must be able to communicate with you!

To Cancel your Facerobics Subscription follow these SIMPLE steps:

1. Log into your "My Account" here - My Account
2. Look for the Subscriptions tab at the left hand side of the screen
3. Click or tap on "Subscriptions". Your current Subscription will appear.
4. Click or tap on the "View" button, then follow the prompts to Cancel your Subscription.
5. Do not send Admin an email to Cancel your Subscription. We will not cancel your Subscription. It is your responsibility to do so.

Do this at least two (2) days before the AUTOMATIC Annual Renewal Date.

If you do not do this at least two (2) days prior to the end of your current subscription period, the AUTOMATIC RECURRING PAYMENT of the subscription will be processed for another year.

PLEASE NOTE: We do not refund on “Services Underway”. (Refer to Services Underway and our Money Back Guarantee below). As a courtesy the Company has prompted you with email reminders throughout the year reminding you of your Annual Renewal Date management. You are expected read them and act on them as required.

The reminders also act as "Notice Served" should you wish to lodge a dispute.

NOTE: PayPal and Stripe are the companies who MANAGE your Automatic Billing Agreement NOT Facerobics. PayPal and Stripe cannot remove funds from your account WITHOUT YOUR AUTHORITY or once you have cancelled your Automatic Billing Agreement.  Facerobics does not have access to your account details WHATSOEVER and cannot, will not and does not randomly deduct funds from your account at any time for any reason.

ONCE YOU CANCEL YOUR SUBSCRIPTION, YOU CANCEL YOUR AUTHORITY TO PAYPAL or STRIPE TO DEDUCT FURTHER FUNDS FROM YOUR ACCOUNT. It is IMPOSSIBLE FOR THE RESPECTIVE COMPANIES TO DEDUCT ANY FURTHER FUNDS WITHOUT YOUR CONSENT, AFTER YOU HAVE CANCELLED THE CONTRACT.

This means, you have to CANCEL your Subscription to stop further funds from being deducted from your account.

Proof of Cancellation Before Automatic Rollover Date - Your subscription must be cancelled BEFORE your AUTOMATIC ROLL OVER DATE to receive a refund.

If you believe you have cancelled your subscription and you have received an Invoice from Facerobics stating that your yearly subscription has been charged again, or if you believe that funds have been deducted from your account AFTER you cancelled it; BEFORE contacting us, CHECK YOUR BANKING STATEMENT in the first instance to determine if money has actually been deducted.

If funds have been deducted, "politely and without demands" contact us with a screenshot of proof of the date you cancelled your Subscription, proof of your cancelled subscription and proof of funds you believe have been deducted from your account (ie: bank statement screen shot).

If it is proved funds were deducted from your account, AFTER you CANCELLED your Subscription, and for whatever reason it happened; if you cancelled your subscription BEFORE the Automatic Rollover Date, we will "happily" refund your money.